16x Privacy Policy — Our Commitment to Protecting Your Data
16x takes your personal data privacy seriously. This policy clearly outlines what information we collect, how it is used, and how it is kept secure. Please read this policy carefully before using the platform.
What Information We Collect
The following types of information may be collected while using the 16x platform:
Account Information
Your name, mobile number, email address, and date of birth are collected at registration. For KYC verification, details from your national ID or other identity documents may also be required.
Device & Browser Information
Your device type, operating system, browser version, IP address, and screen resolution are collected automatically. This information is used to improve platform performance and ensure security.
Financial Transaction Data
Records of deposits, withdrawals, and betting transactions conducted in BDT are stored. Payments made via bKash, Nagad, or Rocket are processed securely. Full card or mobile banking passwords are never stored.
Usage Data
Pages you visited, time spent, and sections used — this behavioral data helps us improve our services.
How and Why Your Data is Used
16x uses collected data only for specific, legitimate purposes. No data is ever sold to third parties.
- Account Management: To complete registration, login, password recovery, and KYC processes.
- Payment Processing: To ensure secure BDT deposits and withdrawals.
- Security & Fraud Prevention: To detect suspicious activity and keep your account protected.
- Platform Improvement: To analyze user experience and improve the platform.
- Contact: To send important updates, transaction confirmations, and support communications.
- Legal Obligation: Certain data is retained as required to comply with applicable laws.
Cookies & Tracking Technologies
16x uses cookies on its website. Cookies are small text files stored on your device that help improve your browsing experience.
Cookie Types
- Essential Cookies: Essential for keeping your login session active and ensuring security.
- Functionality Cookies: To remember your language preference and page settings.
- Analytics Cookies: To understand which parts of the platform are used most — without identifying individual users.
You can manage cookies through your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.
Data Storage, Security & Third Parties
Data Retention
16x retains your data for as long as your account is active and as long as required to meet legal obligations. After account closure, financial transaction records may be kept for a specified period in line with regulatory requirements.
Data Security
16x takes the following measures to protect your information:
- All data transfers are secured with SSL encryption.
- Passwords are stored in hashed form and can never be read directly.
- Access to personal data is restricted to a limited number of staff.
- Regular security audits and updates.
Sharing Data with Third Parties
16x does not sell your personal data to third parties. However, limited data may be shared in the following circumstances:
- To process transactions with payment providers such as bKash, Nagad, or Rocket.
- Required information provided in response to valid requests from legal authorities.
- Anonymised data shared with security partners engaged in fraud prevention.
Your Rights & Policy Updates
User Data Rights
As a 16x user, you have the following rights:
If you'd like to know what information we hold about you, contact our support team directly.
To correct inaccurate or outdated information, use Account Settings or contact Support.
You may request account closure and data deletion, subject to legal obligations.
You can opt out of marketing communications at any time.
Policy Updates
16x reserves the right to update this Privacy Policy at any time. Users will be notified of significant changes via notifications. The latest version of the policy will always be available on this page.
Contact
For any privacy-related questions or requests, contact us directly at: [email protected]
For more information, visit our FAQ page.